Return & Exchange Policy
At Alexlygallery, we are dedicated to delivering exceptional handcrafted artworks. Please read our Return & Exchange Policy carefully.
🔹 1. Return & Exchange Eligibility
We accept returns and exchanges only in the following cases:
✅ Damage during shipping: If the artwork arrives damaged and unusable due to shipping issues.
✅ Defects or errors during creation: If the artwork contains defects or errors caused during the creation process.
🔹 2. Non-Returnable and Non-Exchangeable Conditions
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We do not accept returns or exchanges for reasons other than the above, including but not limited to:
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Change of mind
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Incorrect size or color ordered
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Dissatisfaction with artistic style or interpretation
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This policy is in place due to the custom, made-to-order nature of our artworks.
🔹 3. Preview Confirmation Process
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To ensure satisfaction, we provide a preview photo of the completed artwork before shipment.
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We kindly ask you to review the preview carefully and confirm your approval. Once confirmed and shipped, no returns or exchanges will be accepted.
🔹 4. Contact & Support
If your artwork meets the return or exchange conditions above, please contact us within 3 days of receiving your order:
📧 contact@alexlygallery.com
💬 24/7 live chat on our website
Please include photos and a description of the issue for our review. We will arrange for a replacement or exchange where applicable.
