Refund Policy

At Alexlygallery, we are committed to providing high-quality, hand-painted artworks and exceptional service. Please read our Refund Policy carefully.

🔹 1. Refund Eligibility

We accept refund requests within 12 hours of placing your order.

🔹 2. Non-Refundable Conditions

Due to the handcrafted nature of our products:

  • Refund requests made after 12 hours of placing the order will be declined.

  • This policy is necessary because we begin the artistic process as soon as possible to ensure timely delivery of your custom artwork.

🔹 3. Communication & Support

  • We encourage customers to reach out to us immediately if they have concerns about their order.

  • For custom artwork, please note that our team may send progress updates (if applicable), but once work has begun, we cannot accept refund requests.

🔹 4. Contact Us

📧 alexlygallery@gmail.com
💬 24/7 live chat on our website

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